Our Promise Featured

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We pride ourselves on our service and the quality of our products. Through consistency, efficiency and reliability, our teams are dedicated to producing the highest standard of domiciliary eyecare.

Our focus is not only about delivering the highest possible service for each individual, but developing the service even further with the help of everyone invloved - from start to finish. Hence, all Visioncare at Home staff are employed not just for their qualifications and expertise but their overriding enthusiasm to aid in the development of a service that will benefit someone else.

Person Centred Eyecare

Individual history & symptoms with patient or staff member - each eye test is tailored before we start. Click here for more information

Dynamic Testing Technology - different testing techniques for different pathology and different cognitive abilities.

Leaders in Innovation

PCR Eye Examination Report. Comprehensive but easy to understand report on the full eye test results. Click here for more information.

TASK TAG. A simple and efficient tagging system to ensure an individual has the correct glasses on for certain tasks.

Communication

One of the keys to developing our service is ensuring that there is a constant flow of communication.

Ensuring that we are doing everything we can that is required and that no problem big or small goes unnoticed.

Customer Care

We care about the service we provide and work hard to ensure that each resident or patient received the highest level of care - from start to finish.

We spend more time with the residents than any other optician because we realise the benefit of developing relationships.

Specialist

All Visioncare at Home staff attend training courses on an annual basis - allowing us to deal more effectively with each resident or patient.

We are now recognised as Dementia Specialists, recently being made the EXCLUSIVE distributor for VCA dementia products across Scotland.

Proactive

We believe that the service we deliver is better than our competitors but that is not enough.

We are working very hard to develop our service even more - launcing new products or services regularly.

The protocols we have put in place should ensure that you are always more than satisfied with the full service received. However, if you ever feel any aspects of our service are not completely satisfactory please CONTACT US immediately. You are assured of our best attentions at all times.

Last modified on Tuesday, 07 February 2017 17:15

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