Person Centred Eyecare

 

What makes us person centred? 

  • Individual history & symptoms with patient or staff member - each eye test is tailored before we start.
  • Dynamic Testing Technology - different testing techniques for different pathology and different cognitive abilities.
  • Individual needs - our staff are trained to ask the correct questions to ensure the correct style and form of lens is issued for each persons actual requirements.
  • Advise on manageing specific conditions  and pathology. Our optometrists are trained to recognise the limitations an individual may have and provide practical advice to help maximise the quality of life.
  • Informed decisions - we advise but also encourage feedback from staff and relatives, they know the individual better than us.
  • Lens choice - Takes into account the patient's needs and mobility.
  • Frame choice - wide range available of styles and colours. Flexi frames are available to individuals prone to breaking their glasses. Click here to view our frames
  • Open door policy - we are heppy to speak to staff/relatives/patients/GP if there are any questions regarding the eye loss. In most cases, the optometrist who conducted the eye exam will answer any questions.
  • Individual PCR report - Each detailed report is handed over to and discussed with a senior staff member. The report is a valuable resource for care staff, GP's and relatives.

 

The protocols we have put in place should ensure that you are always more than satisfied with the full service received. However, if you ever feel any aspects of our service are not completely satisfactory please CONTACT US immediately. You are assured of our best attentions at all times.

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