Aftercare Featured

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Visioncare at Home is dedicated to delivering excellence, and part of this is our aftercare service. We are leaders in innovation, and our development skill set and continuity of care that we provide is second to none. We pride ourselves in our performance and the quality of our products. Through consistency, efficiency and reliability, our teams are dedicated to producing the highest standard of service.

The personal touch we provide is paramount, and this is why we believe that tailoring our service for each venue helps us to facilitate a fantastic relationship on the customer journey.

Our service also includes complimentary delivery of our spectacles which are fitted by our highly trained Dispensing Opticians and Optical Assistants. Our professional team's take accurate measurements at the time of testing to ensure that when fitting is completed, you are satisfied and able to achieve the best possible vision. If any optical issues arise after this - such as repairs, we are more than happy to visit within our service promise, free of charge.

We also involve relatives where possible, and encourage them to attend the clinic. However, a thorough handover is always completed with a member of staff and a PCR report is left for every individual. This unique report has been designed to provide useful information about the eye examination and answer any question you may have about your relatives, patients eyes.  

Our focus is not only about delivering the highest possible service for each individual, but developing the service even further with the help of everyone involved.

We constantly analyse service audits that are completed by our customers to ascertain our performance levels and sustain our clinical excellence. Our data information helps to produce internal recommendations for any necessary improvements. These results aim to ensure that patients receive the best quality of care.

Last modified on Tuesday, 06 August 2013 14:16

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